At Minaar Store Pakistan, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

7-Day Exchange & Refund Policy

You may request an exchange or refund within 7 days of receiving your order under the following conditions.

Eligible Reasons for Exchange or Refund

You can request an exchange or refund if:

• You received a damaged or defective item

• You received the wrong product

• You received the wrong size

• The product delivered is different from what you ordered

Special Policy for Stitched Suits

Stitched suits are not eligible for return, refund, or exchange.

As stitched suits are customized and prepared according to customer-selected sizes and requirements, we cannot accept returns or exchanges once the order has been processed.

Customers are requested to carefully check the size chart and provide accurate measurements before placing an order for stitched suits.

Conditions for Exchange/Refund

To qualify for an exchange or refund for eligible products:

• The item must be unused and unwashed

• All original tags and packaging must be intact

• The original invoice/receipt must be provided

• Products delivered in boxes or garment bags must be returned in their original packaging

Non-Returnable / Non-Exchangeable Items

The following items are not eligible for refund or exchange:

• Stitched suits

• Sale or discounted items

• Fragrances

• Cosmetics

• Intimate apparel

Exchange & Refund Process

For Wrong Size or Change of Mind

Customers will be required to send the eligible item to our provided return address. Return shipping charges will be the customer's responsibility.

For Damaged, Defective, or Incorrect Items

Our team will arrange pickup from your doorstep after verification.

Processing Time

• Exchange requests are usually processed within 7–10 working days

• Refunds, if approved, will be processed to the original payment method or bank account within 7 working days

International Orders

Currently, we do not offer refunds or exchanges on international orders. However, if you receive a damaged or incorrect item, please contact our customer support team for assistance.

Order Cancellation

• Orders can be cancelled before shipment

• Once the order has been shipped, the standard 7-day exchange/refund policy will apply

• Stitched suit orders cannot be cancelled once stitching or processing has started

• Minaar Store reserves the right to cancel orders due to stock issues, pricing errors, or payment verification problems

Important Note

Please take pictures of the package and invoice before opening your parcel. This helps us resolve complaints quickly in case of missing, damaged, or incorrect items.

Contact Us

For any exchange or refund queries, contact us:

WhatsApp: +92 328 1241240
Email: futurefashions247@gmail.com